Shipping policy – 5SOS Store EU

Shipping policy

Shipping Policy

All orders generally take 2-4 business days to process before shipping. However, in the event of a presale or if an item is on backorder, processing can take up to 8 weeks (unless otherwise stated in the product description). You will receive an email with tracking once the order is packaged, labeled, and ready to be picked up by the mail courier.

Our facility is open Monday – Friday only. All orders placed after hours will begin processing on the following business day.

Wallflower Merchandise does not ship partial orders, your order will only ship if all items are in stock. If items are out of stock, you will be notified by email. Sometimes items are on order to be reprinted, so there is an option to wait. Other times the items will not be available again, so a refund will be processed. Either way, we will always email to let you know.

Shipping prices depend on several factors including item weight and distance of travel. These prices are set based on the guideline requirements set by DHL Parcel, Deutsche Post (aka DHL GlobalMail), and DHL Express.

Shipping times depend on the item(s) and destination.

DHL GlobalMail (Deutsche Post/Royal Mail) - 3 to 10 business days
DHL Express – 1 to 3 business days

Standard and tracked mail will be shipped via DHL GlobalMail, which is a service by Deutsche Post. The packages are sorted by Deutsche Post in Frankfurt and then sent to the UK. There, they will pass customs and then get sorted for delivery by Royal Mail. Standard does not include active tracking.

Orders placed through this store will be shipped out of our facility in Amsterdam, Netherlands through Deutsche Post or DHL Express. Customers in the UK will be charged VAT upfront for all sales up to £135 and not have to pay customs or import fees upon delivery. Orders above £135 will be charged VAT and import duties and taxes upon delivery.

Return to Sender
If your tracking information indicates your package was returned to us it will also generally explain why. This can happen for a variety of reasons, including, but not limited to: a typo in your address, missing apartment number, being marked as unclaimed, etc.

Wallflower Merchandise has no responsibility in your package being returned.

Once your order makes its way back to us it will be processed by our returns department and you will receive a refund for order. General processing time can take anywhere from 7 - 10 business days. The refund will be processed using your original method of payment. For credit/debit card refunds it can take an additional 3 - 10 business days to hit your account. If you’d like us to attempt a second shipment, we will send you an invoice for additional postage.

There is nothing we can do until the package arrives, but if you do notice your order is being returned and you want to let us know you are welcome to contact us through 5SOSEU@wallflowermerch.com. Be sure to include your order number in your email. Our team will make a note on your customer account that the package is being returned